Lodging complaints using ePUAP and e-Delivery
(NB) Every complaint must be lodged in Polish.
The lodging of a complaint shall be carried out through the Electronic Inbox of the President of the Office. We encourage you to fill in the dedicated forms available on ePUAP2 portal. They contain guidance on the enforcement of specific provisions of law, or a FORM "General letter to a public entity".
Complaint lodged in electronic form, in addition to the requirements of a complaint submitted in written form, must:
- be accompanied by a qualified electronic signature or signature confirmed by the ePUAP trusted profile or a personal signature, or authenticated in a way that ensures the possibility of confirming the origin and integrity of the verified data in electronic form,
- include your electronic address
If the complaint is submitted electronically by a proxy, the power of attorney in the form of an electronic document should be accompanied by your qualified electronic signature or a signature confirmed by the ePUAP trusted profile or a personal signature. If copies of powers of attorney or copies of other documents demonstrating the authorisation have been prepared in the form of an electronic document, then their authentication shall be carried out with a qualified electronic signature or a signature confirmed by the ePUAP trusted profile or a personal signature. Electronically authenticated copies of powers of attorney or copies of other documents demonstrating authorisation must be prepared in the data formats compliant with the Act on computerization of the activities of entities performing public tasks.
(NB)
Please, be informed that complaints lacking your name and surname (name) or indication of address will not be further considered due to the impossibility of contacting the complainant.
Moreover, according to the regulations the e-mail address is not used to file complaints to the President of the Personal Data Protection Office. Therefore, if you lodge a complaint in this manner, it will be left unexamined.
Please, see more information about making complaints.